It happens often: Your computer system goes down, and your business comes to a halt. You have to get it fixed, pronto. You call the computer hardware supplier. He checks it out and tells you the computer is fine — it’s a software problem. You get hold of the guy who sold you your sophisticated software package, and he says its a hardware problem.
What to do? Well, somebody has to get you up and running, and it’s a frustrating time for you. The answer: Don’t put yourself in the way of this problem, in the first place. Have a single local supplier for hardware and software. No matter where the problem is, it’s their job to fix it.