Author Archives: Bruce Bloom

Encourage complaints

Of course, you work to make your service so prompt and responsive that there won’t be any customer complaints. If you can manage that, congratulations. But if you’re like the rest of us, sooner or later your business will do … Continue reading

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Success: destination or journey?

It’s not unusual for a small business entrepreneur to settle into a nice, warm, comfortable rut after a few years. He’s been through the tough start-up period, and now it’s clear that his business really does sustain itself. Unless something … Continue reading

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How much should you pay yourself?

If you’re like many other small business entrepreneurs, you pay yourself as the money comes in. Good month, pay yourself more. Bad month, pay yourself less. In general, this is a mistake. It’s easy to tell yourself you’re justified in … Continue reading

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