Category Archives: Business Operations

Encourage complaints

Of course, you work to make your service so prompt and responsive that there won’t be any customer complaints. If you can manage that, congratulations. But if you’re like the rest of us, sooner or later your business will do … Continue reading

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Keep an eye on your cash flow

It’s surprising how many small business owners don’t really understand cash flow. That’s why they fall behind in paying their bills. Cash flow does not mean profits. You can have decent profits and lousy cash flow. Cash flow is the … Continue reading

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Buy your computer system from a single supplier

It happens often:  Your computer system goes down, and your business comes to a halt. You have to get it fixed, pronto. You call the computer hardware supplier. He checks it out and tells you the computer is fine — … Continue reading

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