Tag Archives: sales calls

Encourage complaints

Of course, you work to make your service so prompt and responsive that there won’t be any customer complaints. If you can manage that, congratulations. But if you’re like the rest of us, sooner or later your business will do … Continue reading

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Use a strong leave-behind printed piece

Many sales simply cannot be closed in one call, and it’s important to give your prospect a clear, persuasive printed piece—a leave behind—to help him or her recall your presentation as he reviews your proposal after you’ve left. Or as … Continue reading

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Ask questions to keep your sales prospect involved

It’s important to keep your prospect thinking about your product in terms of his or her own situation. Often the prospect will ask questions about how the product relates to his specific needs. These questions should be encouraged. They’re valuable … Continue reading

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